Skip to content

Shipping and Refund Policy

RETURNS AND REFUND POLICY

100% customer satisfaction is our ultimate goal and though it rarely happens, sometimes we fall short of that goal. When you’re not happy, we’re not happy, but we will always work with you to find a solution that will make you a satisfied customer.

If your shipment is missing an item, something got damaged or you’re not completely satisfied with your purchase we want to hear about it right away. All you need to do is send an email to refund@seakingcbd.com and you’ll hear back from us within 1-2 business days from the day you send your email. Please note that any request for a refund or replacement may be subject to review and approval. Submitting an email is not a guarantee that it will be approved.

Missing Items
If an item that you ordered and paid for did not ship with your order, let us know and we’ll follow up on your order. If the missing item is in stock, we’ll ship it out to you at our cost. In the event that an item is not in stock, we’ll offer you a replacement of equal value and quality.

In some cases, an item(s) may be shipped separately from a different fulfillment center and will arrive on a different date. We provide customers with shipping information for each item that is being shipped even when they are shipping from a different fulfillment center.

Damaged Items
The products that we sell are carefully packed and inspected before they are shipped. They leave the fulfillment centers they are shipped from undamaged. Unfortunately, sometimes damages occur when a product is shipped. If you receive a package that has been damaged, chances are the shipping company did the damage and should be contacted. We will handle this transaction; however, there may be circumstances where you will need to contact the shipper to make special arrangements.

Replacements
Should we may need to ship replace a product it will be subject to availability and will be shipped at no additional cost. As with our missing item policy, if the item you order is not in stock, we’ll offer you a replacement of equal value and quality.

Refunds
In the event we should need to refund a portion of your purchase or even your entire purchase, credit will be issued to your original payment method for the purchase price of the item. If any promo codes were applied to the order or if the item was purchased on sale, you’ll be refunded the amount that you paid after any applied discounts. Please allow 3-5 business days for the refund to reflect in your account, depending on your financial institution.

To be eligible for refund or replacement, the request must be made within 30 days of purchase.

Returns
We do not accept product returns. Returns, if necessary, will be handled directly by our vendors. Once you let us know what sort of problem we need to resolve, we’ll let the vendor know or ask the vendor to contact you directly.

What if I received a damaged or defective item?

If you receive a damaged or defective item in your order, please send your request for a refund or replacement to refund@seakingcbd.com. Please note that we may request pictures of any damages to the shipping box, packaging or the item to help in the processing of your request. If any additional information is required to process your request, we will contact you by email.

Incorrect Item
If you received an incorrect item in your order, please contact on customerservice@seakingcbd.com. If the product you received is similar to the product pictured online, you may have received an updated version of the product with a new label and/or similar name. We may request pictures of the product you received to help in the processing of your refund or replacement request.

How do I cancel or modify an order?
If your order is placed while logged into your account, there is a very limited window of time, approximately 15 minutes from the time the order was placed, in which you are able to cancel it or make specific changes, including removing items and/or changing your shipping address and method by visiting the My Account page. Note that you cannot add items to your order once it has been placed.

Please Note: Once the limited window of time has passed, an order cannot be modified, even by our team.

For orders placed using Guest Checkout, no changes or modifications can be made.

What if I entered the incorrect shipping address?
Within the limited window immediately after placing your order (approximately 15 minutes), you may be able to log into your Sea King CBD account and edit your shipping address if your order was placed while logged into your account. Outside of this window of time, please contact us via the customerservice@seakingcbd.com email immediately and we’ll do everything we can to re-route your package to the correct address. However, depending on the shipping carrier and the status of your package, we may not be able to re-route your package.

You are responsible for ensuring the information in your order is correct; we cannot offer refunds or replacements on orders for which the incorrect shipping address was entered at checkout.

What if an item is canceled from my order?
Occasionally, item(s) or orders may be canceled by us for various reasons, including (but not limited to):

  • Item(s) out of stock and unavailable for shipment
  • Issues in processing your payment information

If your order or item(s) in your order are canceled, we’ll send an email notification listing the reason for cancellation. You will not be charged for any canceled items that are not shipped.

Cold packs and heat-sensitive items
Certain items, including select probiotic supplements, are refrigerated at the fulfillment center they are stored in to ensure quality. These items will ship with a FREE cold pack. Although the cold pack will thaw during shipping and may not be cold when it arrives, it helps maintain a cooler temperature during transit. When ordering these items, select the fastest shipping method to your daytime location. For more information on how these types of items are stored and shipped, please visit our FAQ page.

When ordering heat-sensitive items, such as chocolate candy or gummy vitamins during summer months, select the fastest shipping method to your daytime location. We cannot guarantee that these items will not melt during transit, and shipping to certain locations during hot weather is not recommended.

Items that are shipped with a cold pack or are otherwise heat sensitive include specific messaging and instructions on product pages, in the shopping cart and at checkout. These items are not eligible for replacement in the event that they warm or melt during shipping. Refund requests will be reviewed on a case-by-case basis.

What if the item I receive is expired?
We follow specific protocol, including conducting frequent inventory checks, to ensure we’re delivering you the freshest items possible. In the unlikely event that you receive an item that’s expired, please contact us directly so we can solve the issue and investigate the inventory of the item in question.

What if my package shows as “Delivered” but I did not receive it?
If your order status or tracking details show that your package was delivered, but you can’t locate it, we recommend waiting at least 24 hours before taking action, as order status or tracking details may sometimes be changed ahead of a package’s delivery. Once that time has passed, try the following:

  • Look for a notice of attempted delivery.
  • Check nearby spots where the package may have been left.
  • Ask a neighbor if they accepted a delivery on your behalf.
  • Verify the shipping address on your order to ensure it was correct.

If you’ve followed the above steps and your package still cannot be located, please contact us directly so we can help.

  • Tips for protecting your packages from theft:
  • Ship to a secure location.
  • Track your package so you know approximately when it will arrive.
  • Join up with your neighbors to look out for each other’s deliveries.
  • Install a doorbell or security camera.
  • Consider purchasing a secure package locker or box for your porch.

What is your refund policy for orders shipped outside the United States?
Sea King CBD only does business in the Continental U.S. If you visited our website and placed an order and you do not live in the U.S., the system will not accept your order. In a case where the system does somehow allow you to place an order to a location outside the U.S., when we review order activity for the day, we will remove your order so that it doesn’t get processed and will contact you. A payment transfer will not take place in that case.

Join The List

Sign up to receive exclusive discounts and special offers